Frequently Asked Questions
Be in the know about what you’re curious about.
There are many places to find inspiration for your dream dress, you can follow WAKADDY on Instagram to get inspired.
We recommend 6-12 months before your event. If your event is sooner we can offer express orders that can be placed for an additional 10% of the original dress price, depending on the design
To be fully prepared for your event, we advise that you order your dress 6-8 months in advance. This gives enough time as our dresses are handcrafted especially for you and we want you to feel and look amazing.
Alterations can be done but will attract a cost if this is after final fittings. The cost is usually between 30-50% depending on the design. This is a separate service, please note that alterations are NOT included in dress prices.
- All special occasion dresses are FINAL. All deposits and balances paid are non-refundable. Please refer to our Terms & Conditions for further information.
- Purchases made for our Ready-to-Wear line may be returned/exchanged. Please refer to our Online Shop Terms & Conditions for further information
- We offer virtual consultations from the comfort of your own home.
We advise that you have someone with you as you’ll need assistance to take down your measurements as accurately as possible. (Please have a measuring tape handy in cm and a piece of string/ribbon for this)
- We offer a small number of in-store consultations with our in-house design team who will bring your vision for your big day life.
Your measurements will be taken on the day, please come wearing appropriate clothing to ensure your dress has the perfect fit!
As we only offer a small number of in-store appointments, we advise that you choose your friends and loved ones carefully as there is a limit to 2 people.
The consultation fees are mentioned above for each service.
ALL YOU NEED TO KNOW ABOUT YOUR CONSULTATION
- All virtual consultations should take around 40 minutes or less depending on each individual.
We kindly ask that you let us know 24 hours in advance if you are unable to make your arranged time and if you would like to change or cancel your appointment. Please see your confirmation email for our contact information or email us at info@wakaddy.com
If you cancel your appointment please be aware that consultation fees are non-refundable.
After checking availability and requesting an in-store consultation, you will be met by our in-house design team who will take you through the day guiding you with options and offering suggestions to bring your dress dreams to life. Your measurement will be taken so that your dress is made to fit you.
WHAT ARE THE PAYMENT TERMS ANDCONDITIONS - SPECIAL OCCASIONS
We offer easy and convenient payment terms at WAKADDY in 3 simple steps:
- The invoice will be sent to the client via email
- A payment deposit of 80% is required to commence the dress via the payment link on the website
- A balance of 20% payment is required before shipping
You can sit back, relax and let us get to work to make your wedding dress dreams a reality!
We will keep you updated and make you a part of the process with constant communication and progress images and videos.
If you cancel your appointment please be aware that consultation fees are non-refundable.